Business Central Support Plans
Comprehensive SaaS Dynamics Business Central Support Plans
Flexible. Proactive. Expert-led.
Choose the right level of support to keep your Business Central environments stable, secure, and aligned with your business goals.
Bronze Tier - Foundation Support
Silver Tier - Operational and Advisory Support
Gold Tier - Strategic and Integration Support
Platinum Tier - Enterprise Partnership & Managed Success
Support Plan Notes
- All support tiers exclude on-premise installations and those with more than fifty users.
- All support tiers exclude new configurations, installations, reports, or PTE custom development
- “Critical support” are cases that dramatically affect the daily operations of the business and/or prevent the core system from operating as designed, including but not limited to, fatal system errors, module posting issues, inability to login, or system access issues
- “Non-critical support” are break/fix cases for which workarounds can be deployed, journal entries can be composed, or training can be offered but that result in added time to complete the stated tasks
- All cases will be triaged and jointly classified as “critical” or “non-critical” when they are opened
- Services not covered by the contracted tier will be billed per hour at the standard hourly consulting rate
- All support tier pricing and services included are subject to change
Why Choose Dexpro Dynamics as your Dynamics 365 Partner?
Deep Dynamics 365 Business Central expertise
- Proactive, not reactive, support approach
- Direct experience managing Microsoft escalations, reducing downtime and accelerating resolution
- Guidance that goes beyond technical fixes, aligning your system to financial, operational, and growth objectives
