Business Central Support Plans
Comprehensive SaaS Dynamics Business Central Support Plans
Flexible. Proactive. Expert-led.
Choose the right level of support to keep your Business Central environments stable, secure, and aligned with your business goals.
Bronze Tier - Foundation Support
Bronze Tier - Pricing
$8,500/year
Designed for organizations that want dependable platform oversight and update management.
Ideal for:
Business Central Essentials teams with no customizations and stable operations that want peace of mind around the Microsoft updates and environment management
System Qualifications:
- Ten or less Business Central users
- No PTE extensions
- Business Central Essentials licensing
What's Included
- Curation and ongoing management of all Business Central extensions
- Monitoring and coordination of Microsoft monthly updates and hotfixes
- Regression testing support prior to updates being applied
- Assistance with environment upgrades and feature enablement
- Helpdesk support for environment-related issues
- Sandbox refreshes and environment cloning
- Tenant provisioning and on-boarding
- Annual performance and system operations check-in
- Annual M365 licensing review
Silver Tier - Operational and Advisory Support
Silver Tier - Pricing
$25,000/year
All Bronze Tier services, plus functional support and strategic guidance.
Ideal for: Growing Business Central Premium organizations that need operational support and trusted advisory services.
System Qualifications
- Ten or less users
- No PTE extensions
- One or more non-Microsoft global extensions
Additional Services
- Unlimited critical support
- Year-end closing support
- Monthly data capacity monitoring
- Semi-annual Business Central roadmap planning and feature guidance
- Recommendations for environment optimization
- Assistance with Business Central extensions deployment
- Guidance on licensing and subscription management
Gold Tier - Strategic and Integration Support
Gold Tier - Pricing
$35,000/year
All Silver Tier services, plus deeper insight, integrations, and optimization.
Ideal for: Business Central Premium organizations with integrations, customizations, ISV extensions, and a need for proactive, strategic oversight.
System Qualifications
- Twenty or less users
- Business Central Premium licensing
- One or more PTE extension
- One or more non-Microsoft Global extensions
Additional Services
- Unlimited non-critical support
- Monthly reviews of environment usage and efficiency
- Unlimited technical upgrade support
- Best-practice consulting for managing customizations across environments
- Dedicated Client Account Manager (Primary point of contact, coordinates across support, delivery and client stakeholders)
- Quarterly Executive Business Reviews (QBRs)
Platinum Tier - Enterprise Partnership & Managed Success
Platinum Tier - Pricing
$55,000/year
All Gold Tier services, plus deeper insight, integrations, optimization and ongoing leadership
Ideal for: Business Central Premium organizations with complex environments, multiple integrations, or growth initiatives that require proactive guidance, strategic oversight, and a dedicated partnership approach.
System Qualifications
- Fifty or less users
- Business Central Premium licensing
- One or more PTE extensions
- One or more non-Microsoft Global extensions
- One or more Business Central integration solutions
Additional Services
- Priority support handling with accelerated response and escalation management
- Weekly system health checks with documented findings and recommendations
- Release and update planning, including pre-wave impact assessments, schedule coordination, and full guided update testing
- Ongoing oversight of any integrations, including monitoring trends and coordinating issues resolution
- Guidance on system governance, customization strategy, and environment management best practices
- Dedicated Senior Advisor providing strategic and architectural guidance
- Monthly Executive Business Reviews (QBRs)
- System IT Annual Audit for Microsoft Solutions
Support Plan Notes
- All support tiers exclude on-premise installations and those with more than fifty users.
- All support tiers exclude new configurations, installations, reports, or PTE custom development
- “Critical support” are cases that dramatically affect the daily operations of the business and/or prevent the core system from operating as designed, including but not limited to, fatal system errors, module posting issues, inability to login, or system access issues
- “Non-critical support” are break/fix cases for which workarounds can be deployed, journal entries can be composed, or training can be offered but that result in added time to complete the stated tasks
- All cases will be triaged and jointly classified as “critical” or “non-critical” when they are opened
- Services not covered by the contracted tier will be billed per hour at the standard hourly consulting rate
- All support tier pricing and services included are subject to change
Why Choose Dexpro Dynamics as your Dynamics 365 Partner?
Deep Dynamics 365 Business Central expertise
- Proactive, not reactive, support approach
- Direct experience managing Microsoft escalations, reducing downtime and accelerating resolution
- Guidance that goes beyond technical fixes, aligning your system to financial, operational, and growth objectives
