Business Central Support Plans
Comprehensive SaaS Dynamics Business Central Support Plans
Flexible. Proactive. Expert-led.
Choose the right level of support to keep your Business Central environments stable, secure, and aligned with your business goals.
Bronze Tier - Foundation Support
Bronze Tier - Pricing
$8,500/year
Designed for organizations that want dependable platform oversight and update management.
Ideal for:
Business Central Essentials teams with no customizations and stable operations that want peace of mind around the Microsoft updates and environment management
System Qualifications:
- Ten or less Business Central users
- No PTE extensions
- Business Central Essentials licensing
What's Included
- Curation and ongoing management of all Business Central extensions
- Monitoring and coordination of Microsoft monthly updates and hotfixes
- Regression testing support prior to updates being applied
- Assistance with environment upgrades and feature enablement
- Helpdesk support for environment-related issues
- Sandbox refreshes and environment cloning
- Tenant provisioning and on-boarding
- Annual performance and system operations check-in
- Annual M365 licensing review
Silver Tier - Operational and Advisory Support
Silver Tier - Pricing
$25,000/year
All Bronze Tier services, plus functional support and strategic guidance.
Ideal for: Growing Business Central Premium organizations that need operational support and trusted advisory services.
System Qualifications
- Ten or less users
- No PTE extensions
- One or more non-Microsoft global extensions
Additional Services
- Unlimited critical support
- Year-end closing support
- Monthly data capacity monitoring
- Semi-annual Business Central roadmap planning and feature guidance
- Recommendations for environment optimization
- Assistance with Business Central extensions deployment
- Guidance on licensing and subscription management
Gold Tier - Strategic and Integration Support
Gold Tier - Pricing
$35,000/year
All Silver Tier services, plus deeper insight, integrations, and optimization.
Ideal for: Business Central Premium organizations with integrations, customizations, ISV extensions, and a need for proactive, strategic oversight.
System Qualifications
- Twenty or less users
- Business Central Premium licensing
- One or more PTE extension
- One or more non-Microsoft Global extensions
Additional Services
- Unlimited non-critical support
- Monthly reviews of environment usage and efficiency
- Unlimited technical upgrade support
- Best-practice consulting for managing customizations across environments
- Dedicated Client Account Manager (Primary point of contact, coordinates across support, delivery and client stakeholders)
- Quarterly Executive Business Reviews (QBRs)
Platinum Tier - Enterprise Partnership & Managed Success
Platinum Tier - Pricing
$55,000/year
All Gold Tier services, plus deeper insight, integrations, optimization and ongoing leadership
Ideal for: Business Central Premium organizations with complex environments, multiple integrations, or growth initiatives that require proactive guidance, strategic oversight, and a dedicated partnership approach.
System Qualifications
- Fifty or less users
- Business Central Premium licensing
- One or more PTE extensions
- One or more non-Microsoft Global extensions
- One or more Business Central integration solutions
Additional Services
- Priority support handling with accelerated response and escalation management
- Weekly system health checks with documented findings and recommendations
- Release and update planning, including pre-wave impact assessments, schedule coordination, and full guided update testing
- Ongoing oversight of any integrations, including monitoring trends and coordinating issues resolution
- Guidance on system governance, customization strategy, and environment management best practices
- Dedicated Senior Advisor providing strategic and architectural guidance
- Monthly Executive Business Reviews (QBRs)
- System IT Annual Audit for Microsoft Solutions
Support Plan Notes
- All support tiers exclude on-premise installations and those with more than fifty users.
- All support tiers exclude new configurations, installations, reports, or PTE custom development
- “Critical support” are cases that dramatically affect the daily operations of the business and/or prevent the core system from operating as designed, including but not limited to, fatal system errors, module posting issues, inability to login, or system access issues
- “Non-critical support” are break/fix cases for which workarounds can be deployed, journal entries can be composed, or training can be offered but that result in added time to complete the stated tasks
- All cases will be triaged and jointly classified as “critical” or “non-critical” when they are opened
- Services not covered by the contracted tier will be billed per hour at the standard hourly consulting rate
Why Choose Dexpro Dynamics as your Dynamics 365 Partner?
Deep Dynamics 365 Business Central expertise
- Proactive, not reactive, support approach
- Direct experience managing Microsoft escalations, reducing downtime and accelerating resolution
- Guidance that goes beyond technical fixes, aligning your system to financial, operational, and growth objectives
