Business Central Support Plans

Comprehensive SaaS Dynamics Business Central Support Plans

Flexible. Proactive. Expert-led.

Choose the right level of support to keep your Business Central environments stable, secure, and aligned with your business goals.



Bronze Tier - Foundation Support

Bronze Tier - Pricing

$8,400/year

Designed for organizations that want dependable platform oversight and update management.


Ideal for:

Business Central Essentials teams with no customizations and stable operations that want peace of mind around the Microsoft updates and environment management


System Qualifications:

  • Ten or less Business Central users
  • No PTE extensions
  • Business Central Essentials licensing

What's Included



  • Curation and ongoing management of all Business Central extensions
  • Monitoring and coordination of Microsoft monthly updates and hotfixes
  • Regression testing support prior to updates being applied
  • Assistance with environment upgrades and feature enablement
  • Helpdesk support for environment-related issues
  • Sandbox refreshes and environment cloning
  • Tenant provisioning and on-boarding
  • Annual performance and system operations check-in
  • Annual M365 licensing review

Silver Tier - Operational and Advisory Support

Silver Tier - Pricing

$24,000/year

All Bronze Tier services, plus functional support and strategic guidance.


Ideal for: Growing Business Central Premium organizations that need operational support and trusted advisory services.


System Qualifications

  • Ten or less users
  • No PTE extensions
  • One or more non-Microsoft global extensions


Additional Services



  • Unlimited critical support
  • Year-end closing support
  • Monthly data capacity monitoring
  • Semi-annual Business Central roadmap planning and feature guidance
  • Recommendations for environment optimization
  • Assistance with Business Central extensions deployment
  • Guidance on licensing and subscription management

Gold Tier - Strategic and Integration Support

Gold Tier - Pricing

$36,000/year

All Silver Tier services, plus deeper insight, integrations, and optimization.


Ideal for: Business Central Premium organizations with integrations, customizations, ISV extensions, and a need for proactive, strategic oversight.


System Qualifications

  • Twenty-five or less users
  • Business Central Premium licensing
  • One or more PTE extension
  • One or more non-Microsoft Global extensions

Additional Services



  • Unlimited non-critical support
  • Monthly reviews of environment usage and efficiency
  • Unlimited technical upgrade support
  • Best-practice consulting for managing customizations across environments
  • Dedicated Client Account Manager (Primary point of contact, coordinates across support, delivery and client stakeholders)
  • Quarterly Executive Business Reviews (QBRs)

Platinum Tier - Enterprise Partnership & Managed Success

Platinum Tier - Pricing

$54,400/year

All Gold Tier services, plus deeper insight, integrations, optimization and ongoing leadership


Ideal for: Business Central Premium organizations with complex environments, multiple integrations, or growth initiatives that require proactive guidance, strategic oversight, and a dedicated partnership approach.


System Qualifications

  • Fifty or less users
  • Business Central Premium licensing
  • One or more PTE extensions
  • One or more non-Microsoft Global extensions
  • One or more Business Central integration solutions

Additional Services



  • Priority support handling with accelerated response and escalation management
  • Weekly system health checks with documented findings and recommendations
  • Release and update planning, including pre-wave impact assessments, schedule coordination, and full guided update testing
  • Ongoing oversight of any integrations, including monitoring trends and coordinating issues resolution
  • Guidance on system governance, customization strategy, and environment management best practices
  • Dedicated Senior Advisor providing strategic and architectural guidance
  • Monthly Executive Business Reviews (QBRs)
  • System IT Annual Audit for Microsoft Solutions

Why Choose Dexpro Dynamics as your Dynamics 365 Partner?

  Deep Dynamics 365 Business Central expertise

  •  Proactive, not reactive, support approach
  • Direct experience managing Microsoft escalations, reducing downtime and accelerating resolution
  • Guidance that goes beyond technical fixes, aligning your system to financial, operational, and growth objectives


Let’s talk about the right support level for your team.


Book a FREE Consultation

Get An Dynamics 365 Overview

GP Power Tools is a collection of utilities and tools to make the tasks of administering, supporting and developing Microsoft Dynamics GP easier and faster. All come with a 30-day free trial.