Dynamics GP Support Plans

Comprehensive Microsoft Dynamics GP Support Plans

Flexible. Proactive. Expert-led.

Choose the right level of support to keep your Dynamics GP environment stable, secure, and aligned with your business goals.


Bronze Tier - Core Support (Reactive)

Bronze Tier Pricing

$12,000 / year

 

Best for stable GP environments needing dependable break/fix support

 

Included Services


  • Troubleshooting Dynamics GP errors, performance issues, and existing integrations
    All tickets submitted via the dedicated support inbox
  • Assistance with existing customizations
    No new development included
  • Assistance with existing API and data integrations
    No new integrations included
  • Guidance on applying Microsoft service packs, hotfixes, and tax updates (advisory only)


Characteristics

 

  • Reactive, ticket-based support
  • Best-effort response during business hours
  • No scheduled maintenance or proactive monitoring

 

Not Included


  • Applying updates on client behalf
  • Test environment management
  • SQL maintenance or performance tuning
  • Proactive health checks


Silver Tier - Managed Support (Operational)

Silver Tier Pricing

$24,000 / year

 

Best for customers wanting help keeping GP current and operational

 

Everything in Bronze, plus:

 

Environment & Update Management

 

  • Applying Dynamics GP service packs, hotfixes, and year-end tax updates
  • Update testing and validation in test environments prior to production deployment
  • Coordination of update schedules with client stakeholders
  • Monthly inventory reconciliation and check links processing


SQL & System Oversight


  • SQL Server maintenance via DexWatch


  • Backup verification
  • Basic maintenance monitoring
  • Health and performance alerts


Support Enhancements


  • Prioritized ticket response vs. Bronze
  • Light proactive issue identification

 

Not Included


  • Advanced SQL tuning or optimization projects
  • New customizations or integrations
  • Dedicated support resources


Gold Tier - Proactive Support (Performance and Reliability)

Gold Tier Pricing

$36,000 / year


Best for mission‑critical GP systems where downtime is costly

 

Everything in Silver, plus:

 

Proactive System Management

 

  • Regular GP and SQL Server health reviews
  • Performance trending and early issue detection
  • Advanced SQL performance tuning


Release & Change Support

 

  • Hands-on deployment support for GP updates
  • Validation of impacted customizations and integrations
  • Post-upgrade stabilization support


Support Experience


  • Faster response SLAs
  • Escalation priority
  • Monthly review of open items, trends, and risks


Ideal For


  • Multi-company GP environments
  • Heavily integrated systems
  • Clients nearing GP version or tax update deadlines


Platinum Tier - Strategic Partnership (Elite)

Platinum Tier Pricing

$60,000 / year

 

Best for organizations relying on GP as a core financial platform

 

Everything in Gold, plus:

 

Dedicated & Strategic Support


  • Named GP support lead
  • Direct access escalation path
  • Quarterly system and roadmap reviews


Advanced Monitoring & Optimization

 

  • Continuous SQL Server optimization
  • Integration performance monitoring and tuning
  • Proactive remediation before user impact


Customization & Integration Assurance

 

  • Deep technical support for complex existing customizations
  • Advanced troubleshooting of integrations (SmartConnect, APIs, ETL, etc.)
  • Pre‑change risk assessments for downstream integrations

 

Executive‑Level Value


  • Strategic guidance for GP lifecycle planning
  • Input on modernization, coexistence, or migration planning (BC, hybrid, reporting)


Support Plan Notes


  • All support tiers exclude new configurations, installations, reports, integrations, or custom development
  • “Critical support” are cases that dramatically affect the daily operations of the business and/or prevent the core system from operating as designed, including but not limited to, fatal system errors, module posting issues, inability to login, or system access issues
  • “Non-critical support” are break/fix cases for which workarounds can be deployed, journal entries can be composed, or training can be offered but that result in added time to complete the stated tasks
  • All cases will be triaged and jointly classified as “critical” or “non-critical” when they are opened
  • Services not covered by the contracted tier will be billed per hour at the standard hourly consulting rate

Why Choose Dexpro Dynamics as your Dynamics Partner?

  • Deep Dynamics GP expertise
  • Proactive, not reactive, support approach
  • Direct experience managing Microsoft escalations, reducing downtime and accelerating resolution
  • Guidance that goes beyond technical fixes, aligning your system to financial, operational, and growth objectives


Let’s talk about the right support level for your team.


Book a FREE Consultation