Business Central Support Plans

Comprehensive SaaS Dynamics Business Central Support Plans

Flexible. Proactive. Expert-led.

Choose the right level of support to keep your Business Central environments stable, secure, and aligned with your business goals.

Bronze Tier — Foundation Support

$8,400 / year

Designed for organizations that want dependable platform oversight and update management.

What’s included:

·      Curation and ongoing management of all Business Central extensions

·      Monitoring and coordination of Microsoft monthly updates and hotfixes

·      Regression testing support prior to updates being applied

·      Assistance with environment upgrades and feature enablement

·      Helpdesk support for environment-related issues

·      Sandbox refreshes and environment cloning

·      Tenant provisioning and on-boarding

·      Annual performance and system operations check-in

·      Annual M365 licensing review

Ideal for: Business Central Essentials teams with no customizations and stable operations that want peace of mind around the Microsoft updates and environment management

System Qualifications

·      Ten or less Business Central users

·      No PTE extensions

·      Business Central Essentials licensing



Silver Tier — Operational & Advisory Support

$24,000 / year

All Bronze Tier services, plus functional support and strategic guidance.

Additional services:

·      Unlimited critical support

·      Year-end closing support

·      Monthly data capacity monitoring

·      Semi-annual Business Central roadmap planning and feature guidance

·      Recommendations for environment optimization

·      Assistance with Business Central extensions deployment

·      Guidance on licensing and subscription management

Ideal for: Growing Business Central Premium organizations that need operational support and trusted advisory services.

System Qualifications

·      Ten or less users

·      No PTE extensions

·      One or more non-Microsoft global extensions

Gold Tier — Strategic & Integration Support

$36,000 / year

All Silver Tier services, plus deeper insight, integrations, and optimization.

Additional services:

·      Unlimited non-critical support

·      Monthly reviews of environment usage and efficiency

·      Unlimited technical upgrade support

·      Best-practice consulting for managing customizations across environments

·      Dedicated Client Account Manager (Primary point of contact, coordinates across support, delivery and client stakeholders)

·      Quarterly Executive Business Reviews (QBRs)

Ideal for: Business Central Premium organizations with integrations, customizations, ISV extensions, and a need for proactive, strategic oversight.

System Qualifications

·      Twenty-five or less users

·      Business Central Premium licensing

·      One or more PTE extensions

One or more non-Microsoft Global extensions



Platinum Tier — Enterprise Partnership & Managed Success

$50,400 / year

All Gold Tier services, plus deeper insight, integrations, optimization and ongoing leadership

Additional services:

·      Priority support handling with accelerated response and escalation management

·      Weekly system health checks with documented findings and recommendations

·      Release and update planning, including pre-wave impact assessments, schedule coordination, and full guided update testing

·      Ongoing oversight of any integrations, including monitoring trends and coordinating issues resolution

·      Guidance on system governance, customization strategy, and environment management best practices

·      Dedicated Senior Advisor providing strategic and architectural guidance

·      Monthly Executive Business Reviews (QBRs)

·      System IT Annual Audit for Microsoft Solutions

Ideal for: Business Central Premium organizations with complex environments, multiple integrations, or growth initiatives that require proactive guidance, strategic oversight, and a dedicated partnership approach.

System Qualifications

·      Fifty or less users

·      Business Central Premium licensing

·      One or more PTE extensions

·      One or more non-Microsoft Global extensions

·      One or more Business Central integration solutions

Why Partner With Us?

·      Deep Dynamics 365 Business Central expertise

·      Proactive, not reactive, support approach

·      Direct experience managing Microsoft escalations, reducing downtime and accelerating resolution

·      Guidance that goes beyond technical fixes, aligning your system to financial, operational, and growth objectives

📞 Let’s talk about the right support level for your team.